Refund Policy

Last updated: January 2026

We want every customer to be satisfied with our remote IT support. This Refund Policy explains when and how refunds are issued.

1. Eligibility

• If we are unable to resolve your issue and no other service was delivered, you are eligible for a full refund.
• If only partial work was performed, a partial refund may be issued at our reasonable discretion.

2. Non-refundable situations

• Work was completed and the issue was resolved.
• The issue is caused by third-party hardware/software outside our control (e.g. manufacturer lockouts, ISP outages).
• You did not provide reasonable access or information required to complete the work.

3. How to request a refund

Email billing@dridainfotec.com within 7 days of your service, including:

• Your name and order reference
• A short description of the issue
• Reason for the refund request

4. Processing time

Approved refunds are typically processed within 5–10 business days via the original payment method.

5. Disputes

Please contact us first to resolve any dispute before initiating a chargeback. We're committed to fair, fast resolution.

6. Contact

For refund-related questions: billing@dridainfotec.com.